Not feeling the connection with your new Goodrs? Don’t worry, it happens. Sometimes a pair just doesn’t click. You have 30 days from the date of delivery to return any unworn sunglasses—no questions asked. While we might be a little sad to see them go, we’ll make the return process as smooth as possible.

Every pair of Goodrs comes with a one-year manufacturer’s warranty. That means if there’s a defect or your frames break during normal, everyday use, you’re covered. In the rare event of something extraordinary—say, a bear attack while you’re jogging—we encourage you to share your adventure story with us. We’ll review it individually to see how we can help. You can dive into the full details of our policies on our website.

If your package hasn’t shown up or arrived in a less-than-perfect condition, you can start a return or report the delivery issue through our Returns Portal. For damaged sunglasses, our dedicated team will jump right in to get things sorted quickly.

When it comes to warranty claims, if your sunglasses experience unexpected breakage during normal use, or even something unusual that fits within our terms, you can submit a claim online. If your Goodrs were purchased from one of our retail partners or through Amazon, there’s a dedicated portal for handling those claims to make the process simple.

Prescription sunglasses require a slightly different approach. If your frames were purchased through Lensabl, returns and exchanges are possible only if the frames are new and unused. Please note that prescription lenses themselves are not eligible for return or exchange. Full instructions are available at goodr.lensabl.com/shippingandreturns. Orders placed through Amazon can be returned directly on the Amazon platform within their return window, while warranty issues should be submitted through the Retail Warranty portal.

Wondering if you qualify for a warranty? Any sunglasses within one year of the purchase date are eligible. Beyond that period, unfortunately, the magical time-travel option is required, and our warranty coverage cannot apply.

If you requested a warranty replacement for a style that is no longer available, don’t worry. Our customer service team will help you select a suitable replacement of equal or lesser value from our website. They won’t, however, assist with matchmaking or finding a love interest of equal value on dating apps.

For international orders outside the United States, return processes vary. Canadian orders should be handled through goodr.ca. Orders from other countries should go through the regional customer service team listed in our global contact directory.

We’ve also created a thorough Help Center covering a wide range of returns and warranty scenarios. If you still have questions after exploring those resources, our customer service team is available to provide personalized assistance.

At Goodr, every purchase comes with a one-year warranty, 30-day free returns, and we proudly maintain a 100% carbon-neutral process. We aim to make sure your experience—whether you keep your Goodrs or return them—is as easy, fair, and enjoyable as possible.